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Posts Tagged ‘Regis Philbin’

This is an ode to old-fashioned customer service! Regis Philbin and Kelly Rippa have been appearing in a series of television commercials touting the virtues of TD Bank.  No monthly fees, debit cards and most of all personal service.  Perhaps the commercial I’m referring to, doesn’t run in your part of the country and if so, the irony of the title may escape you.  However, this blog post isn’t about TD Bank; No, it’s about my own personal banker.

Way back in the ’80’s I had occasion to open a joint savings account with my father at Superior Federal Bank in Arkansas.  Yes, I know it sounds odd.  Well. I had my reasons…. I lived in Connecticut then and for many years I had little to do with bank account – whatever money was in there was money I had put aside, not to touch.  Years later, the bank was bought or merged with Arvest Bank and I moved to New York City.

Eventually, periodically I  would  transfer funds from that account  to my bank in New York.  It was quite a process actually.  In order to get the money to New York,  I had to dictate an extremely long and complicated litany of addresses, AB routing numbers , a beneficiary account and then for further credit to another account number .  This was a lot to say on the telephone and not being a banker, I don’t really know what the process was on the end in Arkansas, but often when I called, the woman who answered the phone would tell me that she would get Ethel to assist me because Ethel knew what to do and I didn’t have to reiterate the litany to her;  Ethel was my first personal banker at Arvest!

Every time I’d call the bank,  I was warmly greeted with a cheery “Hello, Miss Lori”.  Gosh, you’d think I was a regular local customer who came in every week to deposit my paycheck!  Fast forward to the last couple of years;  Ethel retired and  at some point, Damon answered the phone when I called to facilitate a wire transfer.

Damon has that silky Southern drawl, not real deep-South, and not Arkansasese, just soft and pleasant.  So here I am, Type A++ living in Type A Manhattan and on the other end of the phone is this relaxed voice exuding capability and assuring me all would be handled asap.  And true to his word, Damon got the wire transfer out and followed up with a phone call to let me know it went through.

Now, don’t you find that amazing?  I mean, really…have you ever tried to get a live person at Chase Manhattan?  Ha, ha, ha, and you can add Bank of America, Citi Bank and every other mega financial institution around here to that impersonal personal service.  I CAN pick up the phone and call my banker, in fact, I can also email him and get a reply!  I think that IS JUST FANTASTIC!  And he always inquires “How are you today, Miss Lori?”   Sometimes we chat about the differences in the weather between Arkansas and New York.

I called one day and was told Damon no longer worked at that branch YIKES panic strikes!  Oh! He was now in an Oklahoma branch, BUT he would  still be able to take care of business for me.  The next time he transferred, he let me know where he would be and sent me pre-addressed envelopes with Attention to his name so my deposits would be personally handled by him!!  NOW I CALL THAT PERSONAL SERVICE!

So there it is, my ode, my homage to REAL CUSTOMER SERVICE and Damon, the best personal banker you could have!  Thanks Damon!!

Superior Federal Bank, Mena, ARK, ARVEST bank, Damon Miller

ARVEST BANK

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So much to talk about…wasn’t there?  We heard the news, read the newspapers, gathered round the water cooler, telephoned our friends, banged out texts, updated our status on FaceBook.

These are some of the “things” New Yorkers talked about in 2011.  Excerpted from article The 75 Things New Yorkers Talked About in 2011.

There was lots and lots of buzz around town this year;  Baseball, America’s pastime brought fans to their TV’s and knees September 28th as the Yankees lost their chance to be in the World Series.

“Till death do us part” was the new montra of the Gay community when New York legalized Gay marriages.  And then of course there was KK who apparently did not take it too seriously.

For weeks, an obscure park in downtown Manhattan became a tourist mecca and home to the 99%’ers.  Not to mention the Arab Spring when dictators toppled like so many weeble wobbles.

It was as always a memorable year, some awe-inspiring, some laughable.

  • The GOP debates, best reality show not on Bravo
  • Serena Williams had a meltdown at the US Open
  • Kate Middleton‘s wedding gown
  • Meryl Streep, nailing the accent perfectly (once again) in Iron Lady
  • A hearty farewell to Bin Laden, Quadaffi and Kim Jong-il
  • Anthony Weiner resigns after Tweeted naked photos of him surface
  • The 10th anniversary of 9/11
  • Andy Rooney signs off for the last time
  • The up-to-12 hour waits to see a naked Marina Abramovic at MOMA
  • Planking
  • The Netflix debacle
  • Keith Oberman leaves MSNBC, joins Current TV and is never heard from again
  • Chas Bono on DWTS – a transgender star is born
  • Oprah takes a year and three finale shows to say goodbye
  • The 2 day waits to buy iPad2
  • Elizabeth Taylor passes.  Her gowns and jewelry bring $156M much going to AIDS research
  • The heat wave in July, the hurricane in August, blizzard in October-Mother Nature is angry
  • Splits: Arnold and Maria, Ashton and Demi, Scarlett and Ryan
  • The best moment of the debates – “Oops”
  • Al Sharpton gets a TV show on MSNBC
  • Steve Jobs dies and people learn about his death on their iPhones.

    The red "GOP" logo used by the party...

    New Reality TV Show

  • Regis Philbin calls it quits after 28 years
  • The Alexander McQueen show at the Met, almost as popular at King Tut
  • Cathie Black’s shocking short stint as New York schools chancellor

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